Repair Policies.
No RMA is needed when sending equipment in for repair. We typically do not need cords or cables unless they are unique to the equipment or you are having a problem with power. Call us if you are unsure what accessories to include with your equipment.
PLEASE INCLUDE PRINT SAMPLES, IF APPLICABLE.
FOR INKJET PRINTERS, WE NEED A SUFFICIENT SUPPLY OF INK FOR TESTING. FOR LASER PRINTERS, REMOVE TONER, WRAP SEPARATELY, AND SHIP WITH THE PRINTER.
For warranty repairs, please include a copy of the proof of purchase.
For out-of warranty repairs, we collect the “minimum fee” as a deposit (see “Service and Repair” for rates). If the minimum is $95, $135 or $175, that is 1 hour of dedicated time on the bench.
Anything over minimum is billed to the closest quarter hour.
You can either include a check in the carton with the equipment or, when we get the item, we will call you for a credit card number. You will be called with an estimate if, after inspection, the technician determines more time is needed to complete the repair, or if parts are required. We will not exceed the minimum without your approval.
You can include the "Equipment Repair Form" OR include contact information on the INSIDE of the package.
PLEASE INCLUDE PRINT SAMPLES, IF APPLICABLE.
FOR INKJET PRINTERS, WE NEED A SUFFICIENT SUPPLY OF INK FOR TESTING. FOR LASER PRINTERS, REMOVE TONER, WRAP SEPARATELY, AND SHIP WITH THE PRINTER.
For warranty repairs, please include a copy of the proof of purchase.
For out-of warranty repairs, we collect the “minimum fee” as a deposit (see “Service and Repair” for rates). If the minimum is $95, $135 or $175, that is 1 hour of dedicated time on the bench.
Anything over minimum is billed to the closest quarter hour.
You can either include a check in the carton with the equipment or, when we get the item, we will call you for a credit card number. You will be called with an estimate if, after inspection, the technician determines more time is needed to complete the repair, or if parts are required. We will not exceed the minimum without your approval.
You can include the "Equipment Repair Form" OR include contact information on the INSIDE of the package.